LEGAL INFORMATION

General Terms and Conditions of Sale

SARL Les Rives de Courtès

23 route de Panjas, 32240 Estang, France

SIRET number: 999 761 034 00019

Telephone: +33 (0)5 62 69 12 09 `Version in force as of: 29 May 2026

ARTICLE 1 – PURPOSE

These General Terms and Conditions of Sale govern the booking, payment and stay arrangements at Camping Les Rives de Courtès, operated by SARL Les Rives de Courtès, for standard camping pitches, rental accommodation including mobile homes, chalets, Safari tents and any other accommodation offered, as well as additional services.

Any booking implies full and unconditional acceptance of these General Terms and Conditions of Sale and of the campsite rules.

ARTICLE 2 – BOOKINGS

A booking becomes firm and final only after: confirmation by Camping Les Rives de Courtès; payment of a booking deposit equal to 50% of the total cost of the stay; acceptance of these General Terms and Conditions of Sale.

The campsite reserves the right to refuse any booking or admission where it may compromise the safety, tranquillity or proper operation of the establishment. Bookings are made in the name of the customer and may not be transferred or sublet without the campsite’s prior written authorisation.

Minors who are not accompanied by a legal representative are not permitted to stay at the campsite.

ARTICLE 3 – PRICES

The prices shown are expressed in euros (€) and include the VAT applicable on the booking date. Tourist tax, additional charges and any supplements, including charges for pets, cleaning, visitors or additional vehicles, remain payable by the customer and will be invoiced according to the rates in force. The campsite reserves the right to change its prices at any time. However, the price confirmed when the booking is made will remain applicable to the booked stay.

ARTICLE 4 – PAYMENT TERMS

4.1 Booking deposit

A booking deposit equal to 50% of the total cost of the stay is required to confirm the booking.

4.2 Outstanding balance

The full outstanding balance must be paid no later than 48 hours before the scheduled arrival date. If payment has not been received in full by this deadline, the campsite reserves the right to: cancel the booking; make the accommodation or pitch available for booking again; retain any amounts already paid as compensation. No keys will be handed over and no customer will be permitted to occupy a pitch before payment has been received in full.

ARTICLE 5 – CANCELLATION OR MODIFICATION OF THE STAY BY THE CUSTOMER

Any cancellation request must be submitted in writing, either by email or registered letter. The date on which the cancellation request is received will be used to determine the applicable cancellation conditions.

5.1 Low season From 1 October to 31 May

Free cancellation up to 15 days before the scheduled arrival date; between 14 and 9 days before arrival, 50% of the booking deposit paid will be refunded; from 8 days before the scheduled arrival date, the booking deposit becomes entirely non-refundable.

5.2 Mid-season From 1 June to 30 June and from 1 September to 30 September

Free cancellation up to 30 days before the scheduled arrival date; between 29 and 21 days before arrival, 50% of the booking deposit paid will be refunded; from 20 days before the scheduled arrival date, the booking deposit becomes entirely non-refundable.

5.3 High season From 1 July to 31 August

Free cancellation up to 50 days before the scheduled arrival date; between 49 and 39 days before arrival, 50% of the booking deposit paid will be refunded; from 38 days before the scheduled arrival date, the booking deposit becomes entirely non-refundable. Any refund request will be processed within a reasonable period following approval by the establishment. Administration fees remain payable to the campsite and are non-refundable.

Failure to arrive (“no-show”)

If the customer fails to arrive without notifying the campsite in advance, the booking will be cancelled automatically and the full cost of the stay will remain payable. The booking deposit paid will be retained in full by the campsite and no refund may be requested.

Early departure

Any stay that has already commenced must be paid for in full. No refund will be issued in the event of late arrival, early departure or interruption of the stay, whatever the reason, including weather-related, personal or medical reasons.

ARTICLE 6 – CANCELLATION BY THE CAMPSITE

The campsite reserves the right to cancel a stay in the event of:

force majeure;

an exceptional event beyond its control;

a safety issue; inappropriate behaviour or failure to comply with these General Terms and Conditions of Sale or the campsite rules.

In such circumstances, the amounts paid for the booking will be refunded. No additional compensation may be claimed.

ARTICLE 7 – ARRIVAL AND DEPARTURE

Rental accommodation

Check-in: from 5:00 pm; check-out: before 11:00 am.

Standard camping pitches

Arrival: from 9:30 am; departure: before 6:00 pm.

The campsite must be informed of any late arrival. In the event of departure after the specified time, an additional night may be charged.

ARTICLE 8 – SECURITY DEPOSIT, DAMAGE AND PROPERTY INSPECTION

For rental accommodation, a security deposit of €700 will be required upon arrival by means of a card pre-authorisation, cheque or any other payment method accepted by the campsite.

This security deposit covers, in particular:

damage;

deterioration;

missing equipment;

repair and restoration costs;

cleaning costs.

The campsite reserves the right to retain all or part of the security deposit following an inspection. Any damage whose cost exceeds the amount of the security deposit may be subject to an additional invoice.

ARTICLE 9 – CLEANING

The accommodation must be returned in a perfectly clean and tidy condition, with the washing-up completed and all rubbish removed.

Where the cleaning option has not been purchased:

if the accommodation is not returned in a clean condition, the campsite reserves the right to charge the applicable cleaning fee; in the event of significant or abnormal dirt requiring additional cleaning time, the campsite reserves the right to charge additional fees corresponding to the actual time spent cleaning, based on the rate in force.

ARTICLE 10 – PETS

Pets are permitted subject to prior authorisation from the campsite.

They must:

be kept on a lead at all times within the campsite;

remain under the constant supervision of their owner;

have up-to-date vaccinations.

Pets must not disturb the tranquillity of other holidaymakers under any circumstances. The owner remains fully responsible for any disturbance, damage or incident caused by their pet. The campsite reserves the right to refuse or remove any pet displaying inappropriate behaviour.

ARTICLE 11 – VISITORS

Visitors must report to reception upon arrival. The campsite reserves the right to accept or refuse visitors and to charge an admission fee in accordance with the rates in force. Visitors remain under the responsibility of the customers receiving them.

ARTICLE 12 – LIABILITY

The campsite cannot be held liable for:

the theft, loss or damage of personal belongings;
items left unattended;
damage caused by the customer, a third party or an event of force majeure.

Customers are responsible for ensuring that they hold valid third-party liability insurance and, where applicable, holiday accommodation insurance covering their stay.

ARTICLE 13 – CAMPSITE RULES, DISTURBANCE AND REMOVAL FROM THE SITE

All customers must comply with the campsite rules.

The campsite reserves the right to remove immediately and without refund any person who:

disturbs the tranquillity of the site;
behaves in an aggressive, disrespectful or dangerous manner;
causes excessive noise;
fails to comply with instructions given by campsite staff or with the campsite rules;
organises unauthorised parties or behaves in a way that is incompatible with the campsite’s family-friendly atmosphere.

Any intervention by the police or any damage caused may be invoiced.

ARTICLE 14 – FORCE MAJEURE

The campsite cannot be held liable in the event of unforeseeable, unavoidable circumstances beyond its control that prevent the stay from taking place. Such circumstances may include natural disasters, fire, administrative restrictions, exceptional weather conditions, widespread network outages or any other situation beyond the campsite’s control. No compensation may be claimed in such circumstances.

ARTICLE 15 – PERSONAL DATA

Personal data collected during the booking process is used exclusively for managing the customer’s stay and the customer relationship. In accordance with the applicable personal data protection regulations, customers have the right to access, rectify and erase their personal data.

For any request, please contact: campingestang.32@gmail.com

ARTICLE 16 – MEDIATION AND DISPUTES

In the event of a dispute, the customer is invited to contact the campsite first in order to seek an amicable solution.

ARTICLE 17 – ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE

Booking a stay at Camping Les Rives de Courtès implies full and unconditional acceptance of these General Terms and Conditions of Sale.